Frequently Asked Questions
- How do I reset my password?
- Via the web using your UTEID. Be sure to follow the password rules.
- How can I get a console key for the Multimedia Podiums?
- Stop by the Service Desk, ECJ 2.506, between 7:30-12 and 1-4:30.
- I can not log on to the MAINFRAME
- Sometimes the OSW (MAINFRAME Security Software) becomes deactivated. The MAINFRAME software will not launch if the OSW is deactivated. To activate OSW, go to start/programs/startup/OSW. Double check that you are inputting the correct username and password for your MAINFRAME account.
- How do I have my MAINFRAME password reset? password unlocked?
- Provide your system abbreviation (st, fi, or li) along with your username to the Information Technology Group by completing the on-line request system.
- Where do I go to request loaner equipment?
- Please fill out the Equipment Reservation Request form.
- How I do I go about having additional software installed on my computer?
- Submit complete the on-line request system form. On the form, name the software and provide a brief description of the software's use. Also indicate whether or not the software needs to be purchased. The Information Technology Group will evaluate your request.
- How do I acquire the National Instruments Software?
- The University of Texas at Austin has a site license with National Instruments for the use of LabVIEW Software. LabVIEW is available as a free download to University faculty, staff, and students. Downloads are available for all Microsoft Windows Operating Systems, Mac OS, Linux and Unix. To download the software, go to our NI Software site. You will need to provide your UT Permanent EID and Password to begin the download.
- What kinds of services do the Information Technology Group provide for Laptop support?
- The Information Technology Group provides software support for its Laptops for Learning
Initiative in
the form of re-imaging of hard drives. This process erases all data on the hard drive, so make sure to
keep your data backed up. For hard ware support, the vendor of your laptop is your point of contact:
- For IBM Laptops, have model & serial number prior to calling!
- Warranty Repair-(IBM-SERV) (800) 426-7378.
- EZ Serve Repair Number: (800) 887-7435 (option 1) Main number- (800) 772-2227.
- IBM ThinkPad Repair Quality Hotline: (800) 426-7419
-
For Dell Laptops, have model & serial number prior to calling!
- Call: (800) 234-1490
- http://premiersupport.dell.com/premier/login/login.asp
- For IBM Laptops, have model & serial number prior to calling!
- How do I get an exchange account created?
- Faculty and Staff need to submit a task request via the
on-line
request system to the Information Technology Group with the following information:
- UMBS email address
- UT "Preferred" EID (if known)
- Unit Association (e.g. CTR)
- Will you be using Outlook to check this account, or will you need your mail forwarded to the UMBS email address?
- If you are not utilizing our ENGR Domain, you will need to supply a desired password for this account. (You can determine your Domain from the " Log On To Windows" menu under the "password" entry.)