The University of Texas at Austin

Information Technology Group

New Service Request Form

Friday, 23 March 2012

A new Service Request submission form has been added to the ITG website.  After submitting your request the new form will notify you by email when your ticket is created and again when your request has been resolved.

If you have any questions about submitting a Service Request please contact our ITG Service Desk.

 

Upcoming modifications of the UT Austin “@mail” service (UMBS)

Friday, 10 February 2012

The following email is being circulated to the Engineering Dean's Staff and research units regarding upcoming email system changes.

Subject: Upcoming modifications of the UT Austin “@mail” service (UMBS)

Over the next 3 months, UT’s legacy email system, “University Mailbox Service” (UMBS) will be retired.  Don’t worry.  Your email addresses will not change.

You may receive emails or hear from colleagues about the UMBS retirement.  No action is needed for most of the department since almost everyone is using a different, better system called Austin Exchange Messaging Service (AEMS).  The AEMS system will not change.

A few people may need to take specific actions in coordination with your IT staff.  Please wait for contact from your IT staff before making any changes to your email.

As always, be very wary of fake emails (phishing) that want you to supply your username, password and other information. They are trying to hijack your email account to send their own spam.  Deleting these emails is the best option.  If you see one that you are especially concerned about, you can always forward it to servicedesk@engr.utexas.edu for further review by the ITG.

If you have any questions or concerns, contact the ITG Service Desk via the web page.  http://www.engr.utexas.edu/itg

Survey Station Restored - 2/6/12

Monday, 06 February 2012

The Individual Responses feature has been returned to service. - 2/16/2012

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The service has been restored with specific pages disabled - 2/6/2012.

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Survey Station is Currently Down for Unscheduled Maintenance (2/6/2012)

We are very sorry for the inconvenience.  The website, https://surveystation.austin.utexas.edu, is down for unscheduled maintenance.  We will be posting updates here.  We hope to have the website operational by later today.  If you have any questions, please email the Service Desk, service.desk@engr.utexas.edu.

Thank you.

Email Phishing Attempt: WARNING:VERIFY YOUR MAIL BOX NOW!

Thursday, 03 November 2011

If you receive the message below or somthing like it, please delete it.  It is a phishing attempt trying to get you to enter your UT EID and UT EID password.

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From: UT Webmail [mailto:info@mail.utexas.edu]
Sent: Wednesday, November 02, 2011 10:09 PM
Subject: WARNING:VERIFY YOUR MAIL BOX NOW!

Verify your account by clicking the link below to avoid any unauthorized user due to the numerous alert received.
http://www.freewebs.com/vcssure/utexasedu.htm
to prevent your email Id from been Closed or terminated from our Service

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Enabling Student Accounts

Students need to enable their EIDs to access Engineering labs, 500Mb of data storage and printing services.

Enable your account

ITG Service Desk

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512-232-2486

ECJ 2.506

301 E. Dean Keeton

Austin, Texas 78712

Hours: Mon-Fri 8 a.m.-noon; 1-5 p.m.