AEMS Maintenance 9/29-9/20/2012

Friday, 28 September 2012

Austin Exchange Messaging System (AEMS) Maintenance - 9/29-9/30/2012

Austin Exchange Messaging System (AEMS) will be upgraded to the latest version this weekend.    Maintenance is scheduled starting on Saturday, September 29 at 8:00 AM through Sunday, September 30, 2012 at 6:00 PM.    More information can be found on the ITS alerts page, http://www.utexas.edu/its/alerts/event.php?id=2703.

 During the scheduled maintenance there will be brief intermittent interruptions to AEMS mailbox access.    Status of the AEMS upgrade can be tracked at the web link above.

UMBS retirement for staff - 8-1-2012

Friday, 27 July 2012

A few Engineering Staff have not fully migrated their mailbox from the old service (UMBS) to an active service (usually AEMS).

The following email has been sent out to the users in the Engineering Dean's Office and may be sent to others by the individual departmental IT managers.

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This is a reminder that the campus University Mailbox Service (UMBS) is being retired for staff on August 1, 2012.  You WILL lose your @mail.utexas.edu address and any email in your UMBS mailbox if you do not walk through the steps below.  Please take a few minutes soon to use this tool TODAY.

 The process is simple:

• Go to the following website and login with your EID - https://get.utmail.utexas.edu/migrate and choose the appropriate option.
• If you would like to move you messages to Austin Exchange, choose the first option.
  • I would like to move my mailbox contents and associate my user@mail.utexas.edu email address to my user@austin.utexas.edu
  • Under the first option, there will be a new sub-option. 
    • I want my user@mail.utexas.edu address to be the return address that appears on outbound mail…
    • Select this box if you want your user@mail.utexas.edu address to be your primary address.  If your primary address is currently, user@austin.utexas.edu or user@engr.utexas.edu, DO NOT select this box.
    • You will need to enter you EID password again
    • or your @mail.utexas.edu address will be forwarded.
    • You will receive a follow-up email message when the migration is complete. 

Most Engineering staff have already taken care of this, but as of 7/26, there are 26 staff that still needed to take these steps.

New Service Request Form

Friday, 23 March 2012

A new Service Request submission form has been added to the ITG website.  After submitting your request the new form will notify you by email when your ticket is created and again when your request has been resolved.

If you have any questions about submitting a Service Request please contact our ITG Service Desk.