The University of Texas at Austin

Information Technology Group

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FileMaker Pro Upgrade

This information is provided to the Dean's Office staff to answer some basic questions regarding the upgrade to FileMaker Pro 8.5. Please contact our Service Desk if you have any questions.

Why are we upgrading?

  • There is no longer any support for versions of FileMaker Pro before 7.0.
  • New server software allows for tighter security
  • Nifty new features for the client software

When is this happening?

  • Tentatively (based on your schedules)
    • Weeks of 2/5/07 & 2/12/07 - push out new FileMaker Pro 8.0 to client machines
    • Week of 2/19/07 - upgrade Server software and databases
    • 3/1/07 - work with individuals to move files from the file server to the FileMaker server.

What do I need to know?

  • Once you have upgraded a FileMaker Pro database to FileMaker Pro 8.5, that database will no longer be available to people running older FileMaker Pro client software (earlier than 7.0)! Be sure that you save a backup of your file when FileMaker prompts you.
  • You can, for now, continue to run your old version of FileMaker Pro along side 8.5, so if you need to keep some databases in the old format, you can continue to work with them. We will work with individuals to remove the unsupported software when possible.

Is there training available to me?

Conversion Tips

  • Passwords are case sensitive in FileMaker Pro 8
  • Passwords will be converted to an Account in the FileMaker Pro 8 file. Account name and password will both be set to old password. You should change the account name and/or the password once conversion is done
  • If your file had no password associated with it, then when you open the upgraded version, select "Guest Account" to open.
  • Anyone use file references? - Use relative references, change all others, don't delete any unless you are sure you aren't using them.
  • Anyone use relationships? Conversion should be seamless... future consolidation of tables would be eased by organization of tables.
  • Calculations and Scripts? May be modified to preserve current behavior.
 

Frequently Asked Questions

How do I reset my password?
Via the web using your UTEID. Be sure to follow the password rules.
How can I get a console key for the Multimedia Podiums?
Stop by the Service Desk, ECJ 2.506, between 7:30-12 and 1-4:30.
I can not log on to the MAINFRAME
Sometimes the OSW (MAINFRAME Security Software) becomes deactivated. The MAINFRAME software will not launch if the OSW is deactivated. To activate OSW, go to start/programs/startup/OSW. Double check that you are inputting the correct username and password for your MAINFRAME account.
How do I have my MAINFRAME password reset? password unlocked?
Provide your system abbreviation (st, fi, or li) along with your username to the Information Technology Group by completing the on-line request system.
How I do I go about having additional software installed on my computer?
Submit complete the on-line request system form. On the form, name the software and provide a brief description of the software's use. Also indicate whether or not the software needs to be purchased. The Information Technology Group will evaluate your request.
How do I acquire the National Instruments Software?
The University of Texas at Austin has a site license with National Instruments for the use of LabVIEW Software. LabVIEW is available as a free download to University faculty, staff, and students. Downloads are available for all Microsoft Windows Operating Systems, Mac OS, Linux and Unix. To download the software, go to our NI Software site. You will need to provide your UT Permanent EID and Password to begin the download.
What kinds of services do the Information Technology Group provide for Laptop support?
The Information Technology Group provides software support for its Laptops for Learning Initiative in the form of re-imaging of hard drives. This process erases all data on the hard drive, so make sure to keep your data backed up. For hard ware support, the vendor of your laptop is your point of contact: 
  1. For IBM Laptops, have model & serial number prior to calling!
    • Warranty Repair-(IBM-SERV) (800) 426-7378.
    • EZ Serve Repair Number: (800) 887-7435 (option 1) Main number- (800) 772-2227.
    • IBM ThinkPad Repair Quality Hotline: (800) 426-7419
  2. For Dell Laptops, have model & serial number prior to calling!
How do I get an exchange account created?
Faculty and Staff need to submit a task request via the on-line request system to the Information Technology Group with the following information:
  1. UMBS email address
  2. UT "Preferred" EID (if known)
  3. Unit Association (e.g. CTR)
  4. Will you be using Outlook to check this account, or will you need your mail forwarded to the UMBS email address?
  5. If you are not utilizing our ENGR Domain, you will need to supply a desired password for this account. (You can determine your Domain from the " Log On To Windows" menu under the "password" entry.)
 

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Enabling Student Accounts

Students need to enable their EIDs to access Engineering labs, 500Mb of data storage and printing services.

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ITG Service Desk

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

512-232-2486

ECJ 2.506

301 E. Dean Keeton

Austin, Texas 78712

Hours: Mon-Fri 8 a.m.-noon; 1-5 p.m.