Information Technology Group


If you receive the message below or somthing like it, please delete it.  It is a phishing attempt trying to get you to enter your UT EID and UT EID password.


From: UT Webmail []
Sent: Wednesday, November 02, 2011 10:09 PM

Verify your account by clicking the link below to avoid any unauthorized user due to the numerous alert received.
to prevent your email Id from been Closed or terminated from our Service


Multiple Services Out - RESTORED

Update 10:30 am 10/24/2011

There have been no further reports of system issues.


Update 3:00 pm 10/21/2011

All services appear to operating normally at this time.


Update 1:30 pm 10/21/2011

Currently, the login to access the Engineering Career Assistance Center (ECAC) as well as the sign up for the ECAC Externship program continue tobe impacted by the campus-wide issues that began yesterday morning.  The latest update from ITS is that the anticipated return to service is 3 pm today.

The remaining services have been restored although some are operating in a degraded state.


Update 11:00 am

Many ITS services are coming online.  As of 10:45 we are able to access files stored on Austin Disk servers.  As a contingency at this time, and until we get final confirmation from ITS, please access the file you need and copy it to your local machine to work on the file.

 After we get confirmation from the ITS team that the service is fully functional you can copy the file back to the server folder.

 If you need any assistance please contact the ITG Service Desk.

 We will update you when we receive further information.


Update 10:00 am

ITS continues to work on this situation.  Some services have come back up, but services do not appear stable.  The Engineering ITG will communicate once we have been told the issues have been resolved.


A main disk storage unit on campus is suffering a major outage this morning.  This is affecting multiple major services including Blackberry, Austin Disk and many others.

 We currently do not have an ETA on when these systems will be back online, but will update this post as soon as we know more. 

Phishing Attempt: Mailbox Exceeded It Storage Limit

If you receive the message below or something like it, please delete it.  It is a phishing attempt trying to get you to enter your UT EID and UT EID password.

Sent: Monday, October 03, 2011 5:21 PM
Subject: Mailbox Exceeded It Storage Limit.
Validate and Update your mailbox this new Month of October 2011 to enable your mail account  upgrade to Unlimited.. To Re-Validate - > Click Here:
Note: Do not send your e-mail or password to any one via e-mail.
System Administrator.

If you do reach your mailbox size limit on the Austin Exchange server, you will receive a message, but it will NEVER ask you to click a link and login.

Adobe Connect Meeting Issues

ITS installed a new license key for the new Adobe Connect software on 9/30/2011.  This has resulted in some cases of meetings that were created prior to this change, not being able to use the screen sharing functionality.  If you run into this issue please recreate your meeting and try again.

ITG Service Desk


ECJ 1.226

301 Dean Keeton

Austin, Texas 78712

Hours: Mon-Fri 8 a.m.-noon; 1-5 p.m.

Setting up VPN

Many of our services require the use of VPN. Instructions for setting up VPN are available on the ITG Wiki